Qeeper - Service terms and conditions


These are Qeeper’s Terms & Conditions. These contain:
  • The rules for using Qeeper’s services
  • What you can expect from Qeeper
  • Your responsibilities and rights

1. When Terms Apply

Please make sure you have read and understood these terms in full prior to utilising our services. By using Qeeper’s services, you are agreeing to these terms. The latest version of Qeeper’s terms always apply.

2. Definition of ‘Services’

Anything offered by Qeeper, across all service lines we offer including but not limited to, Heating, Electrics, Handyman, Building, Plumbing, Gas Work, Drainage, Cleaning, Glazing, both domestic and commercial:
  • Maintenance
  • Repairs / Servicing
  • Enquiries
  • Guarantees
  • Estimates
  • Quotations
  • Emergency Call Outs
  • Installations

3. Terminology

For these terms & conditions the following words have the following meanings:
  • “Qeeper/Us/We/Our” refers to Qeeper Limited.
  • “You” refers to you: the customer, the individual or the organisation Qeeper agree to supply services to.
  • “Tradesperson/tradespeople” refers to the individual suppliers or organisations appointed by Qeeper to provide services.
Qeeper reserves the right to decline and refuse to undertake any work. Qeeper reserves the right, at our absolute discretion, to designate the tradesperson / tradespeople / organisations who will represent Qeeper.

4. Hourly Rate Work

The total charges you will pay consist of the following cost:
  • Labour (the amount of time spent by the tradesperson carrying out work)
  • Materials/parts supplied by Qeeper or our Tradesperson.
  • Additional charges may include but are not limited to parking, the London congestion charge, and key collection.
All charges are subject to VAT, except in cases where the work carried out is zero rated.

5. Fixed Price Work

The total charge to you will be provided at a fixed price (manifest errors exempted), inclusive of labour & materials. All costs are subject to VAT. Any estimate may be withdrawn, cancelled, or varied by Qeeper at any time. Where a written estimate has been supplied to you it may also be revised in the following circumstances:
  • If, after submission of the estimate, you instruct Qeeper (in writing or verbally) to carry out additional work not included in the estimate.
  • If after submission of the estimate, there is an increase in the price of materials.
  • If, it is discovered that further work needs to be carried out which were not anticipated when the estimate was prepared.
  • If, after submission of the estimate, it is discovered that there was a manifest error when the estimate was prepared.
  • If you require a detailed insurance report this may incur an additional charge at Qeeper's discretion.
Qeeper will not be under any obligation to provide an estimate to you and will only be bound by estimates provided in writing to you. Qeeper are not bound by any estimates provided orally or in which manifest errors occur.

6. Material / Key Collection

Collection of non-stock items may incur an additional charge at Qeeper’s discretion Collection of keys from a branch or third location may incur an additional charge at Qeeper’s discretion

7. Invoices & Payment

Qeeper reserves the right to request full or partial payment in advance at our discretion.
All invoices must be paid in pound sterling to Qeeper’s nominated bank by the due date appearing on the invoice.
In the case of consumer Customers, Qeeper shall be entitled to interest on a daily basis on any amount not paid on the due date for payment from such due date until payment in full at 4% above the Bank of England base rate at the relevant time together with such charges as may be incurred by any collection agent appointed by Qeeper (with a minimum of £40 plus VAT in the case of amounts below £1,000 and a minimum of £75 plus VAT in the case of amounts of £1,000 or more).
In the case of commercial Customers, Qeeper will apply all relevant interest and charges as applicable under the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented from time to time by Government legislation or regulation.
Where the Customer is represented by a third party (such as a managing agent, tenant or other occupier, contractor or other representative), in the event of non-payment by the Customer, the third party will be responsible for payment unless Qeeper has agreed otherwise in writing.

8. Timekeeping

When Qeeper have agreed a time and date for work to be carried out, Qeeper will use reasonable endeavour to ensure the Tradesperson arrives at the agreed time. Qeeper accepts no liability of the late-attendance or non-attendance on site of the Tradesperson, or for the non-delivery or late delivery of any materials or parts.
Qeeper will not be liable for any delay, or for the consequences of any delay, in performing any of our obligations if such delay is due to any cause beyond our reasonable control, and we will be entitled to a reasonable extension of the time for performing such obligations.

9. Cancellation

If you need to cancel (or rearrange your booking, you must notify Qeeper (preferably by telephone) 24hrs before the scheduled booking. Cancellations made further in advance should also be made by email, and you should request confirmation from Qeeper, so that you are not liable to be charged.
If you cancel your instructions more immediately prior to work being carried out, or materials being supplied, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions.

10. Satisfaction

Qeeper are committed to providing a professional, high quality service to every customer. If, after Qeeper has carried out the work, you are not completely satisfied with our service(s) you must provide us with written notice within 12 months. You must allow Qeeper, and our insurers, the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify Qeeper, as outlined above, then Qeeper will not be liable in respect of any defects in the work carried out.

11. Guarantee

For your peace of mind, we provide a 12 month guarantee on labour carried out by a Qeeper tradesperson, in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties.
The guarantee will become null & void if the work/appliance/part supplied by Qeeper is:
  • Subject to misuse or negligence.
  • Repaired, modified or tampered with by anyone other than a Qeeper tradesperson.
  • We will accept no liability for, or guarantee suitability, materials supplied by you & will accept no liability for any consequential damage or fault.
We will not guarantee any work in respect of:
  • Blockages in waste or drainage systems.
  • Any work undertaken on instruction from you and against the written or verbal advice of the tradesperson or Qeeper.
  • Any work to repair an existing lock, or to fit any lock not supplied by Qeeper.
  • Structural defects encompassing but not limited to subsidence and its resultant effect.
  • Any work that is completed as a temporary fix.
  • In regards to boiler installations, the guarantee only applies to the installation of the boiler and parts and does not cover radiators, pipes or controls, unless they were installed by Qeeper as part of the installation.
Work is only guaranteed in respect of work directly undertaken by us and with full payment having been made in full. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.
Where Qeeper agrees to carry out work on installations of inferior quality (or over 10 years old) no warranty is given in respect of such work and we accept no liability in respect of the effectiveness of such work or otherwise.

12. Liability

Where an agent or other third party enters into these terms on behalf of a principal the agent agrees to indemnify and keep indemnified Qeeper from and against any and all loss, damage, or liability suffered by Qeeper resulting from the principal’s breach of these terms. In the event of such a breach, the agent or other third party will be deemed to be the customer in accordance with these terms.
Qeeper will be liable for rectifying our own guaranteed work, and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.
Qeeper will not be held responsible or liable for any defect or damage resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or in writing.
Qeeper will not be liable for any damage to any part of a customer's property where that damage is in full or in part caused by a defect, weakness, or pre-existing issue at the property.
Providing Qeeper has not been negligent, we will not be liable for any redecoration, cleaning, or repair of damage that may be required following completion of our services which will be your responsibility.
Qeeper will not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
Qeeper will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.
You will be solely liable for any hazardous situation in respect of the Gas Safe Regulations or any Gas Warning Notice issued by a Qeeper tradesperson. Our tradespeople operate under their own individual Gas Safe Registration and, as such, are solely responsible for any gas related work and subsequent liability.

13. Title to Goods

Goods supplied and delivered by us to you, or your premises, shall remain Qeeper’s property until paid for by you in full. Whilst goods remain Qeeper’s property we have the absolute authority to:
  • Retake, sell or otherwise deal with or dispose of all or any part of these goods.
  • Enter any premises, at any time and without notice, in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
  • Seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.
  • The risk in such goods will pass to you on delivery to you. You must insure them at replacement value, and if asked you must produce evidence that they are properly insured.

14. General

These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English law.
Qeeper Limited is a company incorporated in England and Wales with registered number: 13131286
Our main trading address is: Regus (Eagle Point Building) Qeeper, 167 City Rd, London EC1V 1AW
Our registered VAT number is: 396055470